What is your deductible?
The deductible is the amount of money you agree to pay before the insurance company will begin paying a claim. If you are unsure about the amount of your deductible, check your policy or contact your insurance agent.

How much damage or loss do you have?
If you have had damage to your property or possessions, how much would it cost to fix the damage or replace the item. If you're unsure, make a list of missing or damaged items and make a written description of the damage to your car. This information will assist the insurance adjuster when it is time to review your claim.

You may need to find a qualified professional to give you an estimate on the damage. You may need to do some shopping to find the best price to replace personal possessions. In any case, you will want to determine an estimate of the amount it would take to return your structure to the condition that existed prior to the peril and replace items lost or damaged. This amount would be your estimated claim amount.

Does the estimated amount exceed your deductible?
If the amount of your estimated claim is the same or less than the amount of your deductible, you do not have a claim. Although the insurance company will not pay you for your loss, your agent may be helpful in directing you to qualified repair professionals or companies with reasonable prices.

If the amount of your estimated claim is more than the amount of your deductible, you may have a claim. There is one more thing you should consider before you make that claim: is the amount above the deductible sufficient to make a claim worthwhile? If the estimated claim is $550 and your deductible is $500, you may want to pay the extra $50 and not submit the claim. The reason for this is that insurance is intended to cover major expenses. An insurance company will consider a $50 claim the same as a $5,000 claim.

If you have multiple claims over a period of two or three years, you may find that the amount of your deductible must be increased to accommodate your change in risk classification. Depending on underwriting guidelines, an insurance company may elect not to renew your policy if you have had too many claims during a certain time period. None of us can afford to pay out more than we take in.

My estimated claim exceeds my deductible, I need to make a claim. What do I do now?
Report the damage to your insurance agent or insurance company. The claim process will begin in one of two ways. Your insurance company may send you a claim form to complete or make an appointment for you to visit with an adjuster. An adjuster is a person professionally trained to assess damage. In either case, the more information you have regarding damage and/or missing or damaged property, the faster your claim can be settled.

I filed my claim. What do I do now?
After you have filed your claim forms and the insurance adjuster has made an inspection of the damage, the insurance company will usually respond to you in writing within a week. The insurance company may ask for additional time in accepting or rejecting the claim, they may ask for additional information, or they may offer you a settlement. Once you and the insurance company agree on the terms of the settlement, a payment will be sent promptly.

In conclusion...
If you have questions regarding your coverage, making a claim, or settling a claim, call your insurance agent or company.

This information is provided by the members of the NW Insurance Council, a nonprofit organization established in 1968 to provide consumer education and media relations on relevant insurance issues.